Privacy Policy

Last Updated: 10/29/2024

The Pacific Institute for Reading Excellence is committed to protecting the privacy and security of its clients and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including online tutoring sessions delivered via Zoom. By enrolling in our programs, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Personal Information: We collect personal information you provide directly to us, including but not limited to your name, contact information, payment information, and any relevant academic data provided for tutoring purposes.
• Session Recordings: To improve our services and maintain educational standards, we may record each session conducted through our online platform, Zoom. These recordings may include audio, video, and shared content from sessions.
• Technical Data: We may collect technical information such as IP address, device information, and connection data to improve the functionality of our online services.

2. Use of Information

We use the information we collect for the following purposes:

• Service Improvement: Session recordings and related data are used internally for quality assurance, staff training, and service improvement purposes. This information helps us tailor our programs and ensure we deliver the best educational experience.
• Personalization: Personal and session data may be used to personalize your tutoring experience, making it more relevant to the pupil’s needs.
• Compliance and Security: We use your information to comply with applicable laws, protect our rights, and ensure the security of our services.

3. Disclosure of Information

We do not share your personal information with third parties except in the following situations:

• Service Providers: We may share data with trusted service providers (e.g., Zoom) who assist in delivering our services. These providers are contractually obligated to protect your information and use it only for the purpose of providing the service.
• Legal Requirements: We may disclose your information if required by law or if we believe it is necessary to protect the rights, property, or safety of the Pacific Institute for Reading Excellence, our clients, or others.

4. Data Security

We implement security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee its absolute security.

5. Session Recording and Retention

• Recording Consent: By enrolling in our programs, you consent to the recording of tutoring sessions for internal use as described in this policy. These recordings will be used solely by authorized personnel for purposes such as improving service quality and staff training.
• Data Retention: Session recordings are retained for a period of up to three years to allow adequate review and analysis. After this period, recordings are securely deleted, unless longer retention is required by law.

6. Access and Control Over Information

You may request access to your personal information, ask to correct inaccuracies, or request deletion where applicable by contacting us directly. Please note that due to the nature of our services, some data (such as session recordings used for internal purposes) may not be fully deletable until the retention period has expired.

7. Children’s Privacy

Our services are intended for school-age children, and we require parental or guardian consent for any child under 18 to participate in our programs. Parents or guardians may request access to and control over their child’s information, including session recordings, by contacting us directly.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any material changes by updating the “Last Updated” date on this page or via email if required.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Pacific Institute for Reading Excellence
Email: paul@readingexcellence.org

Acknowledgment
By participating in our tutoring programs, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and storage of your information as outlined above.